Privacy Policy
How Emeran Systems Ltd collects, uses, and protects your data when you use InfraPro.
Emeran Systems Ltd ("Emeran Systems", "we", "us", or "our") operates the InfraPro infrastructure project management platform. This Privacy Policy explains how we collect, use, and protect your information when you use our website at infrapro.africa and our platform services.
By using InfraPro, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information you provide directly
- Account information: Name, email address, phone number, company name, job title, and country when you register or book a demo.
- Contact form data: Name, email, subject, and message when you submit our contact form.
- Platform data: Project details, budget figures, employee records, payroll data, and operational data you enter into InfraPro while using the platform.
Information collected automatically
- Usage data: Pages visited, features used, session duration, and device type.
- Log data: IP address, browser type, operating system, and timestamps.
- Cookies: Session cookies necessary for platform functionality. See our Cookie section below.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the InfraPro platform
- Respond to demo requests, inquiries, and support tickets
- Send service-related communications (onboarding, feature updates, invoices)
- Ensure platform security and prevent fraud
- Comply with legal obligations in the jurisdictions where we operate
- Analyse usage patterns to improve platform features
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Data Storage and Security
Your data is stored on secure servers. We implement industry-standard security measures including:
- HTTPS encryption for all data in transit
- Encrypted storage for sensitive data (tokens, passwords)
- Role-based access controls within the platform
- Regular security reviews and backups
While we take reasonable measures to protect your data, no method of transmission or storage is 100% secure. We will notify affected users promptly in the event of a data breach.
4. Data Sharing
We may share your information only in the following circumstances:
- Service providers: Third-party services we use to operate the platform (hosting, email, payment processing) bound by confidentiality agreements.
- Legal requirements: When required by law, court order, or government authority in Kenya or any other jurisdiction where we operate.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
- With your consent: Any other sharing will only occur with your explicit consent.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request your data in a machine-readable format.
- Objection: Object to processing of your data for direct marketing purposes.
To exercise any of these rights, contact us at info@emeransystems.com.
6. Cookies
InfraPro uses the following types of cookies:
- Essential cookies: Required for platform login, session management, and security. Cannot be disabled.
- Analytics cookies: Help us understand how users interact with the platform to improve functionality. You may opt out.
This marketing website (infrapro.africa) does not use tracking or advertising cookies.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Platform data is retained for a minimum of 7 years to comply with financial record-keeping requirements in our operating countries. Contact form submissions are retained for 2 years.
Upon account termination, we will delete or anonymise your personal data within 90 days, unless retention is required by law.
8. International Data Transfers
InfraPro operates across multiple African countries including Kenya, Tanzania, Uganda, Rwanda, Ethiopia, Nigeria, Ghana, Zambia, Zimbabwe, Mozambique, South Africa, DR Congo, and Senegal. Data may be processed in any of these jurisdictions. We ensure appropriate safeguards are in place for all cross-border data transfers.
9. Children's Privacy
InfraPro is a business platform and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. Continued use of InfraPro after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
For privacy-related questions or to exercise your data rights, contact: